HOW TO CONTACT US?
You can use the Contact Us form or e-mail us directly to firstname.lastname@example.org
OUR TURNAROUND RESPONSE TIME?
IF WE DO NOT HAVE YOUR SIZE AVAILABLE?
WHAT IS MY SIZE?
ORDERS & PAYMENTS
WHICH PAYMENT METHODS DO WE ACCEPT?
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
HOW LONG IS THE PROCESSING PERIOD?
GENERAL SHIPPING INFORMATION
Processing & Shipping Times
Our warehouse processes and ships out all orders Mondays-Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~2 business days after your order is placed, and you will receive an email with the tracking number soon after. USPS is our primary carrier for U.S customers, Depending on where you live, packages are delivered within 7~10 days from the date of shipment. International orders may take up to 10~15 days.
Will my order come in one package?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart.
Out of stock/Backordered Items
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be re-stocked within 2 weeks, we will just automatically refund you back for those items.
Our warehouse staffs are super quick, so if you notice an error please email us ASAP with your name and order # so we can try to catch your package before it departs. There’s no guarantee we can change it, especially once it leaves our warehouse, but we’ll do everything we can!
DO YOU SHIP INTERNATIONALLY?
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
CAN I TRACK MY ORDERS?
When we dispatch your order from our warehouse we will send you tracking information for your order via email.
If you have any other concerns, please contact us.
Didn’t find what you were looking for? Contact us.